SONYA STEARNS
Network Manager
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You’ve heard about it. You’ve seen the reports. Maybe you’ve witnessed it in your social circles. Loneliness and isolation are at epidemic levels and recent data proves it.

The issue is so troubling that U.S. Surgeon General Vivek Murthy has sounded the alarm, calling attention to the need for social connection. In fact, his 2023 Report’s subtitle is “The Healing Effects of Social Connections and Community.” It addresses the detriments loneliness has on personal health and offers specific suggestions for a targeted federal response.

However, True Charity believes a local approach yields more fruit. We know the principle of subsidiarity should be implemented first and foremost. That is, cure the ailment by seeking help from those closest to the situation (family, friends, churches, and local nonprofits) – something we call affiliations

While all segments of society suffer from loneliness and alienation, one struggles at a much higher rate: those in poverty. Consequently, those devoted to serving the poor should consider new and innovative measures to cure this epidemic.

To start, it’s important to recognize that people in poverty generally have smaller social networks than the public. They are “relationship poor” because many are unemployed or underemployed. Thus, they have fewer opportunities for authentic community found in the workplace.

Data shows they don’t attend church as much as in the past and, therefore, lose a considerable source of social capital. Financial pressures and past decisions can create circumstances that strain family ties and friendships. Multiply that by neighborhoods and communities, and the picture seems hopeless.

But we can offer hope through relationships. Implementing some not-so-hard strategies to rid our neighbors of this scourge is possible.

If you work for or serve a local nonprofit or church, here are some significant ways you can help your neighbors.

 

1. Build programs that encourage interdependence and sincere relationships

Evaluate your programs to ensure they promote relationships.

    • Start a mentoring program where both (or all) parties maintain mutual support and respect for each other’s roles. True Charity’s Mentoring Model Action Plan (available to network members) can help. 
    • Train others (or be trained) in relational charitable practices. Our Beyond Volunteering Video Training is a great place to start. 
    • Schedule a monthly potluck dinner with volunteers, staff, and the people you serve—with only fellowship and fun on the agenda.

 

2. Regularly host “front door opportunities” as a significant first step toward building relationships. 

In other words, hosting events and activities is important, but planning and strategic follow-up is the key to real help and life change.

True Charity Network Member “Partners in Hope” (PIH) of Austin, TX, focuses their entire ministry on those in isolation. PIH’s executive director, Matt Peacock, says we should think of events as progressing toward building a relational bridge. “In my experience, these folks do not lack invitations to events and activities. We can create incredible opportunities that could greatly impact people–but don’t rely on the attraction of the activity. Plan as much as possible, then build relationships with those wanting to be there. It takes time and investment to build that bridge.”

    • Station ministry representatives and/or leaders strategically. Make sure they are available to extend the hand of genuine fellowship and learn people’s names and backgrounds.
    • Offer light refreshments at small tables after the service or event to make it natural to meet others.
    • Host a “Longest Night Service” on the winter solstice (also called “Blue Christmas”) for those who have lost a loved one or others struggling with loss. True Charity Network Member, Schweitzer Church of Springfield, MO, has hosted one for years. 
    • Connect individuals to other great programs such as Grief Share, Open Table, Celebrate Recovery, and Ace Overcomers.

 

3. Use “front door” mutual interests to connect volunteers, staff, and/or church members to isolated individuals. 

These might cover sports, cooking, gardening, child-rearing, reading, carpentry, etc. – anything that provides the opportunity for community helpers, staff, and volunteers to regularly meet with and/or serve those in poverty. 

Ideas include: 

    • Monthly game day get-togethers
    • Cooking classes
    • Community beautification days
    • Playground dates for parents
    • Reading books to young children during a “story hour”  
    • Serving widows, the elderly, and the disabled by helping with home maintenance, errands, etc.

 

4. Design a network of businesses and private citizens open to hiring unemployed individuals for full-time employment, ongoing part-time work, or odd tasks. 

Again, Matt Peacock from PIH says providing an introduction isn’t enough. “Giving someone a phone number, email, or website address is rarely helpful. But making a personal introduction has power … [it’s] one of the simplest yet most profound ways we can help.”

In other words, don’t just open a door. Walk through it with individuals by scheduling a coffee date, lunch, or onsite visit with all parties involved. And don’t worry if the job is just a “one-off.” One connection could pave the way for future opportunities. 

 

5. Build relationships with one or two individuals on a deeper level—and in their territory. 

All of us need genuine relationships to navigate life. Commit to building a deeper bond with just one or two people in need. And make sure you enter their world.

    • Have dinner in their home, where everyone contributes to the meal (and the clean-up).
    • Share an activity based on mutual interests (fishing, cooking, pickleball, basketball, nature walks, etc.). Consider learning a new sport or skill together.
    • Meet weekly for coffee or ice cream in their neighborhood.
    • Read a short book, complete a Bible study, or do online training together, meeting at least once a week to discuss your progress.
    • Life Deck is a simple-to-use relationship-building tool that can help you get started in any context.

 

Each of us can offer some type of cure for the isolation epidemic. What help will you give? What hand can you extend? What hope will you offer? No matter what you decide, relationships should be at the center of your care plan.


 

AVERY WEST
Member Engagement Director
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In November, True Charity Network members from around the country gathered virtually for a casual “True Charity Chat” to brainstorm and share experiences. This quarter’s topic was “Outcomes Workshopping.” 

Nathan Mayo, VP of Programs, highlighted resources in the Outcomes Toolkit and shared best practices he’s learned from helping members implement them. 

Here are four tips from that conversation:

  • Ask, “What am I going to do with this information?”

Ask this before creating documents, incentives, and systems to track data. Otherwise, you may end up with information that’s not useful. 

For example, True Charity used to track Summit attendees’ program changes to guide us in making Summit decisions. Eventually, we realized we were using another measure: attendees’ feedback on topic preferences. We also discovered program changes are extremely hard to track; and we learned our annual “Share Your Success Campaign” is a more streamlined way to capture the data were were looking for. That said, if you believe data you’ve collected is useful and suggests change is needed, go for it! If at some future point it’s no longer valuable, you can always drop it.  

  • Learners’ confidence is a key measure of success.

To illustrate, suppose your organization is committed to teaching people how to change car tires. You’d probably assess their increased knowledge by asking, “What is the first step in changing a tire?” Likewise, if you’re all about helping people prepare for a job interview, you might ask, “Which of the following outfits should you wear?” 

At best, these questions sample only a small amount of the knowledge you shared. A better question is, “How confident do you feel in changing a tire?” or “in choosing an outfit for your interview?” An assessment of confidence levels before and after the class will be a better indicator of the success of the class than whether a single question was answered correctly.

  • Differentiate between outcomes for different groups of people.

Nathan shared that organizations often mistakenly track the same outcomes for different clients. For instance, a shelter might measure how many people go through their case management program and then find a job. However, a job might not be the right next step for elderly or severely disabled individuals. Instead, measuring their sense of hope about life or their social capital would be a better indicator of success. 

  • Keep in touch with your graduates through events, gift cards, and more!

Much of our conversation focused on the challenge of keeping in touch with clients long enough to see if a program made a difference. Nathan encouraged leaders to follow up with a representative sample of clients rather than attempt to track down every one. 

For instance, six months after the completion of training, an organization might speak with every 10th (or 100th) member who went through their car maintenance program. Focusing on individuals from a smaller group also gives you the opportunity to offer a gift card or take that person out to lunch. 

Jim Ott, a Network member in Dubuque, Iowa, shared that previous graduates of their program come back to lead cohorts of new participants. They build relationships and reach out to those members after graduation. He feels a more personal, “How are you doing?” text from a friend leads to greater response than a, “Please fill out this survey” link from their organization. 

The Georgia Center for Opportunity (GCO) hosts post-graduation follow-up events. Graduates are invited to participate in fun, light-hearted professional development and meet with their mentors. This gives the GCO staff an opportunity to check in with them and monitor their progress. 

If you missed this conversation, don’t worry! In our Outcomes Toolkit, Nathan and the True Charity team have compiled a step-by-step guide (complete with video training, documents, and spreadsheets) to help you get started measuring the right kind of outcomes for your organization. 

Join our True Charity Network community to access more Outcomes material and participate in future “True Charity Chats.”

ALYSSA GLASGOW
Graphic Design Manager
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Over 90% of Americans actively use social media, making it a powerful tool your organization can use to its advantage–even with a limited marketing budget!

That said, doing it well takes a lot of skill and effort–as evidenced by the number of professionals who do it full-time. Here are a few tips to get started on the right foot:

1.  Identify Goals

This will help direct your strategy and drive content development. Ask, “What do we hope to accomplish: Find and engage donors? Recruit volunteers? Gain community support? Promote services? All of the above?

Using a social media content calendar will help you manage all of that. For instance, you may have a fundraising event one month and no events the next. This will affect what kind of content to schedule–and when to develop it for on-time delivery.

Along those lines, it’s not unusual to have periods of time with a lot of content to post followed by dry spells when there is little or none. However, it is important to continue posting two or three times per week so your audience stays engaged. You can prepare for slower seasons by keeping a library of evergreen content, such as client testimonials, inspirational quotes or verses, that can be used any time of year to fill in these gaps.

2.  Know Your Audience To Avoid Wasting Time and Resources

With limited bandwidth and budget, wisely stewarding your time and resources is important. That means knowing where your audience is–and that means knowing each channel’s niche and audience. Remember: a good social media strategy does not mean you need to be present on every platform.

As an example, LinkedIn provides articles and information to business professionals; Instagram is great for photos and video content; and Facebook is a combination of the two. Instagram and Facebook are also more personal. With that in mind, here are two important things to consider when choosing which to use:

  • Community activity: which platform does most of your community use?
  • What kind of content resonates with them? If you already have a social channel, note what performs well, do more of that, and post it to the appropriate sites.

Let’s look at examples of top-performing posts from True Charity and Network member accounts in the last year:

  • The first is this Facebook post from Durham Rescue Mission, highlighting their fall program graduation. Their audience likes photos of real people and better yet, people they know and recognize. It’s encouraging and their audience enjoys celebrating others’ accomplishments.

  • Next is this Instagram post from Save the Storks which received almost 2,000 likes. The photo itself is heartwarming but the backstory really catches your attention. It’s a tear-jerker but moving and uplifting, too. True, it makes for a longer caption but the audience was willing to look past that to engage in a compelling story.

  • Finally, here is a post from True Charity’s Annual Summit. It was on all our channels but performed best on LinkedIn because it highlighted networking and professional development. And I’m sure our audience enjoyed seeing friendly faces they recognized, maybe even themselves!

 

3.  Be Consistent

It’s essential to maintain a clear and consistent voice, tone, and style–which means your graphic design, visuals, and captions should align and support each other across all posts. That’s why it’s helpful to have one person manage your accounts. Too many cooks make for a messy kitchen.

If no one has the bandwidth for this task, consider an intern. High school or college students, especially those with an interest in marketing, are naturals in the social media world. With guidance and direction from your team, it could be a fantastic learning opportunity for the intern and result in a huge benefit for you.

 

 


This article is just the tip of the iceberg for the practical resources available through the True Charity Network. Check out all of the ways the network can help you learn, connect, and influence here.

Already a member? Access your resources in the member portal.


 

AVERY WEST
Member Engagement Director
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In September, True Charity Network members from around the country gathered for a “True Charity Chat,” a casual time of brainstorming and sharing experiences. This quarter’s topic was “All Things Transitional Housing.” 

From running maternity homes to renovating entire apartment complexes, our network members have decades of experience helping families who are in transition seasons. Members Beau Hamlin of God’s Resort in Joplin, Missouri, and Jess Ahrens of Lincoln Village Ministries in Huntsville, Alabama, started the conversation. 

Here are some of the tips they shared:

 

1.  Trust takes time:

“Usually, it takes a year to build trust,” said Jess. Often, that first year of residence involves managing crisis after crisis—families are still dealing with abusive ex-husbands, payday loans, and other barriers. Jess shared that, in most cases, these individuals have picked up decades of history, hurt, and habits. “You have to earn the right to speak into someone’s life. Every woman I work with needs to know that I love her and care for her before I can go in and help with her budget.” 

 

2.  Property inspections are key:

Both leaders shared that they learned the importance of periodic inspections the hard way. Many transitional housing residents are used to living with mold, bugs, and leaky sinks because previous landlords wouldn’t take the time to fix problems. Jess points out that when they find these issues during their quarterly inspections, it’s an opportunity for ministry. It’s a chance to say, “You have value. You and your children don’t have to live in these conditions.” At God’s Resort, Beau’s team implemented a “Queen or King of Clean” award, honoring a resident monthly after property inspections. 

 

3.  Extend grace with clear communication:

Healing never follows a linear path. When (not if) residents break program rules, the God’s Resort staff will work with them to create a 90-day improvement plan. This way, when a resident relapses or doesn’t pay rent, a clear path leads to continuing the program or finding a different home. Meeting with a case manager more often or paying rent every week might help a particular resident stay on track. Similarly, Lincoln Village has a financial assistance application that allows a resident to receive three months of rent assistance at a 0% loan. Jess shares that these types of conversations take place within a loving relationship. She tries to convey, “This is an opportunity the Lord has given you. We want you here.”

 

4.  Be consistent, even when it’s hard:

Asking a resident to leave is one of the most heartbreaking things a leader has to do, Jess and Beau agreed. However, they have learned that outlining specific expectations and following through is a key component for everyone’s growth. When a resident must leave the ministry for not paying rent on time, inviting overnight guests, or otherwise breaking the lease, word spreads, encouraging others to stay the course. “As hard as it is,” Beau shared, “I know there is someone else on the streets right now who is ready to be here.” Both Lincoln Village and God’s Resort always try to get the individual or family into a shelter, rehab program, or ministry that will be able to meet their current needs; they encourage the residents to reapply when they are ready. 

 

5.  Invite God to act:

Beau shared that over time, in his role, he learned to ask God to intervene in the lives of God’s Resort residents, especially those struggling with the program requirements. “We pray about every single person we need to evict. We pray for miracles. And it does happen.” 

 

6.  Keep the timeline flexible:

One member on the call shared that they learned their three-to-six month transitional housing program wasn’t long enough for some of their residents. They shifted toward a more personalized approach, working with each resident to establish a timeline. God’s Resort and Lincoln Village offer similar flexibility, with most residents staying two to five years. Their relational, highly communicative programs make transitioning out a collaborative process. 

 

If you missed this conversation, don’t worry! Jess and Beau spent significant time helping the True Charity team create the Transitional Housing Model Action Plan. They generously shared best practices, lessons learned, and operational documents so that other network members don’t have to reinvent the wheel. Members can explore all Transitional Housing tools and guidance on the members portal

 

Join our True Charity Network community to access more Transitional Housing materials and participate in future True Charity chats.

 

DR. RICK FRANKLIN

Vice President of Arrow Leadership Ministries
Guest Contributor

 

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“It was the best of times; it was the worst of times.” 

This opening line from Charles Dickens’ A Tale of Two Cities could very well be a riff on many ministry board meetings. 

If you serve on or report to a ministry board, then you know firsthand how critically important a well-functioning board is to the success of a ministry. But too often, boards are overlooked, underappreciated, and poorly developed. 

Instead of being an engine for oversight, governance, and growth, boards are sometimes viewed as a necessary bureaucratic nuisance at best or a ball-and-chain drag on the ministry at worst. And when things at a board level get messy, they can quickly devolve into conflict either within the board or between the board and the ministry leader. 

But there’s a better way. With some simple know-how and intentionality, you can help develop a better board for a better ministry. 

 

Be Choosy!

Better boards begin with the best people. But how can you choose the potential board members who are best for your ministry? Here are six C’s to keep in mind as you invite people to serve on the board. 

1. Connection

Does the potential board member have a strong connection with the ministry? Many times, board members are sought either out of convenience or for the specific skills they can bring to the board, such as business acumen, legal advice, or financial knowledge. However, if a board member has little to no connection with the ministry, there is a good chance they will not be actively engaged as a board member. 

In fact, an online platform dedicated to resourcing nonprofits recently found the number one issue facing nonprofit boards was under-involved board members. There’s a strong correlation between an engaged board member and being connected to the ministry. But being connected is only the first step. There’s also a need for the second “C”—care.

2. Care

When a potential board member feels truly connected with the ministry, a genuine sense of care develops. Care manifests itself as a commitment to the mission, vision, and calling of the ministry and is evidenced by a sense of enthusiasm, excitement, and support for what the ministry is doing and where the ministry is headed. This, in turn, leads to greater engagement and active participation as a board member. 

3. Character

Considering a primary purpose for every board is governance and oversight, especially of financial and legal matters, character plays a key role in choosing the best board members. Not only are integrity, honesty, and trustworthiness critical for any potential board member, but so are the qualities and characteristics Paul enumerates in Philippians 2, such as humility, others-centeredness, and a willingness to sacrificially serve others. 

Note too the characteristics Paul exhorts us to avoid, namely selfish ambition and empty pride. If someone is seeking to serve on a board to pad their resume or exert power, those are clear markers of a deficient character that will detract from being the best board. Does the potential board member demonstrate the character you need to create a better board?

4. Competence

Having the right skills and experience not only brings confidence but the expertise necessary to serve with competence on a ministry board. Are there specific skill sets needed on your board that are currently missing? In addition to financial knowledge and familiarity with legal issues, does the potential board member have any fundraising experience or familiarity with HR policies and practices, for example? 

No single board member will have every skill needed, but a well-rounded board reflects a broad spectrum of skills, experience, and competencies that will enable the ministry to reach the next level. 

5. Courage

Boards make difficult decisions, or at least they should, that are ultimately in the best interest of the ministry. And to do so, a healthy dose of courage is needed. Does the potential board member have the courage to challenge the status quo, initiate change when needed, and do what’s right over time? 

Courage is often what separates an average board member from an outstanding board member.   

6. Calling

Last, but certainly not least, the best board members have a deep, abiding sense of calling to the ministry. They possess a clear assurance God has called them to be a part of the ministry in this season. A strong calling provides conviction, fuels perseverance, and emboldens commitment. 

Want a better board with the best people? Be choosy! Consider how you can incorporate the six C’s in choosing your next board member. 

 

Be Clear!

The best boards know where they’re headed and how they’ll get there. They have clear plans, objectives, goals and metrics. However, many boards stumble and struggle with a lack of clarity in two important areas. 

Type of Board

Most ministry boards fall along a spectrum ranging from very passive boards to very active boards. For example, an advisory board is a passive board in that it does not have any authority to provide direction or governance for a ministry. Rather, an advisory board’s role is simply to advise—to help provide outside ideas and perspectives. Similar to an advisory board but with some responsibility for the overall ministry is an oversight board. In this case, an oversight board may exercise oversight of certain areas, such as finances, but does not have ultimate control or  responsibility for the ministry. 

On the other end of the spectrum, we find an activist or operating board which is actively engaged in the day-to-day leadership and activities of the ministry. An intervening board also exercises active engagement in the ministry, but usually only for a limited time due to a transition of the ministry leader or a crisis in the organization, for example. 

And in the middle between the passive and active extremes is a governance board, which holds ultimate responsibility for the ministry, but exercises that responsibility through policies and the ministry leadership. 

Each of these different board types has value at different stages in the lifecycle of a ministry. But they can also cause a great deal of frustration and confusion if the wrong type of board is functioning at the wrong stage. 

More so, many boards simply have no idea how they should function or what role they should play. Thus, be clear! Better boards know the type of board they need to be for this season, which clarifies expectations of what the board will do and won’t do, as well as what the board will focus on or pass. 

Roles and Responsibilities

A second area where confusion can reign on ministry boards revolves around who is supposed to do what. Or, in other words, what are the specific roles and responsibilities of the individual board members and of the board as a whole? Clearly define each board member’s role, especially when onboarding a new board member or assigning committees of the board.  

As the old saying goes, if there’s a mist in the pulpit, there’s a fog in the pew. The same is true on ministry boards. When board members are unsure of their role and what they’re supposed to do by when, confusion and a foggy malaise can set in, muddling the ministry.  

And don’t forget to clarify the role and responsibilities of the ministry leader, including how the leader and the board will relate to one another. 

Better boards have great clarity. They know who they are—what type of board they are—and what they’re supposed to do and not do in providing oversight, governance, and accountability for the ministry.  

 

Be Concise!

Lastly, the best boards are concise. In other words, they place limits on themselves through term limits. While ministries have debated the wisdom of this approach for many years, my own experience has led me to conclude that term limits build better boards.  Better boards rotate members to ensure fresh perspectives, new skills, and widening connections in the community while maintaining humility and a sense of selflessness among board members. 

Even though it may be admirable when a board member serves for an extended period of time, such as 10, 15, 20 years, or longer, it can lead to unhealthy and unwanted characteristics on the board, such as a sense of entitlement or powerful control centered in one person. 

If you don’t have term limits for your board members, be courageous and introduce them! You’ll be glad you did, and you’ll have a better board because of it.

I’m convinced better boards lead to better ministries. But better boards do not happen by accident. Rather, they emerge when the best people serve; when direction, roles, and responsibilities are crystal clear; and when fresh members rotate onto the board in a healthy cycle. 

Want a better board? Be choosy! Be clear! And be concise! You and your ministry will be better for it.

 

Dr. Rick Franklin, Vice President, Arrow Leadership Ministries. Rick’s passion to develop Christian leaders has been cultivated during 35 years of senior leadership experience in a variety of ministry contexts in North America and internationally. He’s helped form boards, served on boards, and consulted for boards of ministries, churches, and nonprofits in the US, Canada, and Europe. For more information about Arrow Leadership, ministry partnerships, like with True Charity, and ways to grow as a leader, please visit www.arrowleadership.org.

 

FROM THE TRUE CHARITY TEAM: We appreciate the perspective of our knowledgeable guest contributors. However, their opinions are their own, and do not necessarily represent positions of True Charity in all respects.

 


This article is just the tip of the iceberg for the practical resources available through the True Charity Network. Check out all of the ways the network can help you learn, connect, and influence here.

Already a member? Access your resources in the member portal.


 

 


ALYSSA GLASGOW
Graphic Design Manager
Read more from Alyssa

 

 

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Studies show that visual learners make up 65% of the population. As a result, design and visual communication have become even more important to the mission of your nonprofit or ministry. While design and branding are so vital, charitable organizations usually have very limited budgets and resources. Your organization may not have the means to hire a full-time graphic designer, but in this day and age, you have many tools at your fingertips.

 

Tip 1: Use free templates from resources like Canva or Adobe Express. 

Since many teams use Canva or Adobe Express, try digging deeper into the template library to ensure your content will be unique from other organizations.

 

These templates can often be customized to match your brand colors and fonts. You can even add your logo. Try to keep a consistent color scheme and use consistent fonts throughout all of your design pieces to maintain a recognizable brand.

 

Tip 2: Consider hiring a high-school or college student as a design intern

Design students are always looking for ways to enhance their portfolios and gain practical experience. In fact, many college programs require an internship as a part of the degree program. This is also a great way to build connections between your organization and the local school or college. And while your nonprofit may not have the budget to pay an intern, there is a chance that a local student may be interested in your mission and willing to volunteer their time to help promote your cause. It never hurts to reach out and ask!

 

Tip 3: Partner with a local design program for a semester-long project. 

If your community has a local college or university with a design program, contact a professor or instructor and ask if your organization can be involved in a rebranding or design project for the class. For example, one of my graphic design courses involved a semester-long group project where we collaborated with a local business to design a new logo and materials to go along with it. Even if you don’t need a new logo, the students may be able to make templates for you to use for social media promotions, brochures, flyers, business cards, and more.

 

Bonus tip: Keep designs simple, clear, and consistent

You may find yourself a graphic designer by default with little to no design experience. Don’t fret! When in doubt, less is always more. Just because you can add bells, whistles, stickers, and sparkles to your designs doesn’t mean you should. Resist the urge to add unnecessary elements and other distractions. Stick to your main message and make sure it’s the primary focus of your work.

Let’s take a look at some infographics that offer three tips for starting an outreach for fathers. I started out listing the three tips on the graphic in a simple and clean way. It’s okay, but a little bland. To enhance the graphic, I incorporated icons that conveyed the tips more effectively and captured the reader’s attention. I used the navy shades in True Charity’s brand colors, rather than the bright orange, green, and blue, as navy shades are easier on the eyes. Remember, less is more: Since I will be sharing an in-depth description of these tips in the social media post alongside the graphic, I didn’t have to include all the information on the graphic. I will also include a link to the full article for anyone wanting to learn more.

 

One last tip: If you’re ever in doubt, reach out to a design pro for feedback. 

He or she may be able to give you some quick tips or suggestions on how to improve your designs. Particularly when it comes to printed materials, it’s wise to have a professional examine your files, since printers have specific requirements. Who knows? You may even be able to establish a great working relationship.

 

This article is just the tip of the iceberg for the practical resources available through the True Charity Network. Check out all of the ways the network can help you learn, connect, and influence here.

Already a member? Access your resources in the member portal.

 

 


SONYA STEARNS
Network Manager
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I became an “older” woman overnight. Let me explain: for fifteen years, I lived in a community with a median age of 65—Naples, Florida. I celebrated my 40th birthday just weeks after moving there.

Everywhere I went, I was younger than most. My husband and I would often be the youngest couple in a restaurant or at the mall. At the beach, our bodies weren’t nearly as aged as those around us. Our children lamented that all the really cool cars were driven by “old people.”

In the church where we served, we had several parental figures, and our children had plenty of “grandparents” to fill the voids of our parents’ early passings. Our experience in that city was priceless.

Then, God called us to Austin. Median age 35. I was no longer a younger woman. Not by a long shot. Everywhere I went, I not only felt like a parent—I felt like a grandparent! 

Gen Z-ers and millennials were all around. Senior citizens were far outnumbered, and the “Silent Generation” was not only unheard, but unseen! Our new church had young families and millennial singles, as well as congregants from older generations.

With this move, I said goodbye to my lifelong teaching career and jumped into the Christian nonprofit world. While I had served alongside my husband in church ministry for years, the nonprofit space was new territory for me. I faced quite a few learning curves.

Thankfully, I had kept up with the ever-changing digital arena as a high school teacher. I taught with current techniques and platforms, and this saved me. If I had not, the transition to my new job—and probably any office job—would have been impossible.

That’s when I realized the depth and scope of the obstacles many older workers (OWs) and volunteers must overcome in our modern nonprofits and churches. Even though these organizations are not set up as typical office spaces, today’s digital communication and preferential workflows and systems often disbar OWs from being able to contribute their honed skills and innate giftings. They simply can’t engage, and some that strive to engage don’t thrive.

Many OWs and volunteers had already retired before the internet became commonplace. Email was not part of office culture for most of their lives, and neither were cell phones. Even though they might use their cells regularly now, their dexterity and eyesight are not what they used to be, so texting is cumbersome. 

Many of my like-aged peers resent being labeled “incapable” because they have never been exposed to certain digital platforms, and they are flabbergasted at the lack of respect, deference, and discretion shown to older employees and clients.

As I write this article, I’m a woman in her mid 50s—a Gen X-er. My generation makes up 33% of the workforce, which has a median age of 42.3. But perhaps a more important statistic for nonprofits and churches is this: almost 17% of America’s population is over the age of 65. That’s a lot of folks with the available time to volunteer at our shelters, be a thoughtful case manager, man the church office, and mentor those coping with poverty and/or reintegration.

So what can we do to free OWs and volunteers to use their experience and giftings in the most productive ways possible? Here are five ideas.

1.  Train Older Workers (OWs) upfront so they won’t need to ask for repeated help.

Many volunteers and OWs have very successful careers behind them. They were powerful CEOs, triumphant lawyers, popular school teachers and principals, beloved doctors and dentists, respected missionaries and ministers, stay-at-home moms who were community “movers and shakers,” etc. If they must ask for repeated help, you can bet that they will become exasperated. 

Many older workers tend to have more “crystalized intelligence” and less “fluid intelligence” than their younger peers. In other words, they know more, but they learn new things at a slower rate. This is easy to overcome as long as you budget a little extra time to train them on new tasks. The small investment of additional training time will be more than compensated by the lifetime of prior knowledge they bring to the table.

Predict their potential stumbling blocks. If it’s a new digital platform for them, provide easy-to-understand tutorials, and designate congenial people to help them. If that is impossible, communicate—before they begin—where help can be found (online, a folder, a guidebook, etc.).

Don’t assume that they can just “Google it” or look up a YouTube video. Those new spheres were not a part of their lives (or anyone else’s) until relatively recently. Most don’t know how to use proper search terms and filters to get what they need.

2.  Make it clear that you and your organization both respect their experience and understand generational differences.

Experience really is a great teacher. We all know that knowledge is valuable, but the wisdom to apply knowledge—usually gained through experience—is even more valuable.

Listen for informed advice in approaches, direction, what will work long-term, and what won’t. Seek their help for more than “the small things.” Remember where they have been, and work that into your conversations about organizational vision and processes.

Older workers tend to expect faster responses to digital messages, so respond to them as soon as possible. Some OWs remember getting a telephone in their home for the first time (1950s), and they all remember the beginnings of the internet (90s). In their day, they would wait 6-8 weeks for packages to arrive by mail. They don’t understand why younger people don’t avail themselves of the modern capabilities of immediate responses.

Even if they don’t appear to be “getting it,” don’t assume age is necessarily the cause. Last year I had a conversation with one of my sons-in-law, who is only 26 years old. He had just started a new job, and although he enjoyed it, he was quite stressed. He told me, “I’m using a platform that I’ve never used before, so it’s like I’m having to communicate in a foreign language.”

Picture a 65-year-old employee or volunteer. They might be asked to learn a dozen or more “new languages” in a single day. How hard would that be for you?

3.  Communicate in ways that ensure productivity.

Each generation has their communication preferences. Many Baby Boomers and most of the Silent Generation never learned to type on a qwerty keyboard, and as mentioned earlier, texting is an obstacle because of dexterity and vision loss. These facts should inform all systems if these populations serve in your organization.

OWs value person-to-person communication; they can languish under the obstacles of texts, emails, and instant messages. They prefer good old-fashioned phone calls, despite the fact that many Gen Z-ers fear them. OWs appreciate voicemail, and they will be disappointed if you don’t answer when they call back.

If remote positions are at play, make sure they know how to execute everything Zoom, Microsoft Teams, or Google Meet requires. Helping them access basic tutorials will make a huge difference.

Remember that language is dynamic, changing over time. Slang words do not mean the same for OWs as they do for Gen Z-ers. Both sarcasm and catchphrases can be tricky. GIFs are just plain weird to many Baby Boomers—and the ones they send back (if they know how) are not always understood by their younger co-workers. Also, emails and texts cannot connote proper tone in most cases. “Grace, grace, God’s grace” is needed.

Once an atmosphere of respect and appreciation has been established, much of the miscommunication that happens between OWs and younger ones can be fabulous bonding opportunities, humorous memories, and teachable moments.

4.  Help them discover digital “secrets.”

I’m amazed at the seemingly insignificant digital “secrets” people don’t know about. While teaching at a Foundations Workshop recently, a young lady (probably in her 20s) was struggling to enter the code for the wifi in the teaching hall because it was all capital letters. I had to show her the “secret” of double tapping the caps key on her phone to initiate caps lock. She was amazed.

Now consider how many of those “secrets” are hidden from your OWs and volunteers—not to mention your older clients and neighbors. Here are just a few:
Clicking the logo on an organization’s web page to go to its homepage.
Using the microphone in lieu of the keypad for texts.
How to screenshot, download, or save an image, then how to find it on their computer.
Showing them that those “blue underlined words” are links to other resources. (This takes younger people by surprise, but it’s true.)
Opening a link in a new tab.
Navigating YouTube: to slow the speed of a video; using the spacebar to pause; using the scroll bar and chapter markings to access specific sections.

5.  Foster an environment for enthusiasm.

Nothing kills enthusiasm in a volunteer quicker than their time being wasted. If they leave your ministry feeling like they accomplished nothing, you can bet they will think twice before returning. They feel devalued. A similar response happens in older paid employees: dread takes the place of eagerness as they face each work day, affecting productivity and overall morale.

Ensure that someone is personally investing in each OW or volunteer. Just as teachers in a classroom must ensure that every student has a safe learning environment, nonprofit and church leaders should ensure that every volunteer and OW have a thriving work environment.

Spend quality time with your OWs and volunteers. Ask about their pasts and their dreams. Tell them about yourself and find common ground. You might be surprised at how motivated they are to serve your organization, and how inspired you are by their lives.

Older workers and volunteers are often the heart and soul of our organizations. Let’s ensure they are thriving so that the people they serve will benefit from their experience, gifts, and dedication.

 

For more information on effective charity and how your organization can implement programs that deliver long-term results to those being served, visit truecharity.us/join.

Already a member? Access your resources in the member portal.

 

 


Avery West
Membership Engagement Director
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Lyndon waited in the pregnancy center all evening, alone. “We had done all the marketing, all the Facebook ads, everything to publicize this fatherhood event, and zero men showed up,” he shared. Many of us in ministry have been there before—last year I went door-to-door in my church neighborhood, inviting people to come eat the tacos we had carefully prepared for a flopped event. 

Men’s ministry presents particular difficulties—even for Lyndon Azcuna, who founded a revolutionary fathering ministry in Angola prison, the largest maximum-security prison in the United States. Men don’t enjoy conversation-based events as much as women do, they may have irregular work schedules, and many men didn’t grow up with a tuned-in father of their own, so they don’t see the importance of their role.

The negative effects of fatherlessness are overwhelming. Christians have a unique opportunity to reach out to fathers in their community, equipping them for their vocation and meeting needs for faith, freedom from addiction, and mentorship along the way. As you consider how your church or organization might better serve dads this Fathers’ Day, here are three tips and three ready-to-go programs recommended by seasoned leaders.

 

TIP 1: Start with your Sphere

The team at LifePlan, the pregnancy center Azcuna currently directs, learned their lesson: begin with current connections. Men’s ministry is all about relationships, so don’t try to build a new program from the ground up. Does your church have a food pantry or co-op? A community barbeque? A MOPs group? Start there. Invite the men already in your sphere of influence, and eventually, they will invite their friends as well. Don’t feel the pressure only to invite “at-risk” fathers. Dr. Jennifer Baker, Founder and Executive Director of Good Dads shares that men gain immense value from getting to know other dads outside their regular circle. Help grow social capital by inviting men from all walks of life.


TIP 2: Choose the Right Leader

While this advice is true for most ministries, a fatherhood ministry will require a particularly deep relational commitment on the part of the leader. Before launching a class or group, for example, he may have to develop a friendship with each father individually. Wait for a volunteer or staff member who is truly passionate about serving fathers, and then equip him with everything he needs.

 

TIP 3: Set Fathers up for Success

Dr. Baker explains that many men feel awkward and inadequate in social settings. Any event serving fathers, then, should be “no-fail.” She suggests greeting men at the door, and providing all materials, including food, pens, water for kids, etc. In addition, try to build your initial events around activities rather than conversation. When fathers feel successful, they are more likely to come back.

 

Bonus Tip: Give the Mom the day off

When hosting a father/child event, try to avoid having mothers help out. Providing men the chance to spend fun, quality time with their children without mom around to suggest or correct can help them experience their own unique giftedness as a parent.

Ready to get started? Here are three out-of-the-box fatherhood programs to consider for your church or organization:  

Resource 1: Good Dads Strong Schools

This program has everything you need to host a short lesson and a “high touch, low tech” activity for children and their fathers (or father figures) to enjoy before school. The package includes materials for eight sessions, one for every month of the school year. Good Dads Strong Schools is a great first step for ministries to meet and serve dads in their community.

Resource 2: 24/7 Dad

This evidence-based program provides facilitators with 12 group-based lessons in topics such as handling feelings, discipline, and co-parenting. A church or organization with a strong network of fathers might offer this curriculum to take their ministry to the next level. 

Resource 3: Sexual Sanity for Men

This book study by Harvest USA helps men of any age understand pornography as spiritual idolatry. Addiction to pornography jeopardizes the marriages, health, and parenting of fathers inside and outside the Church. By attacking the problem at the heart level, leaders can help men find freedom. 

This Father’s Day, pray about launching one of the above programs at your church or organization. It could make a difference for generations to come. 

 

 

Stefani Buhajla
Vice President of Communications
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In today’s world, cash-strapped charitable ministries often need help communicating how their mission connects to a Christian-based audience. And it’s crucial to employ impactful communication strategies that respect budgets while leveraging spiritual gifts. In this article, we’ll explore three powerful ways your charity can effectively share its mission with faith-based audiences, even with limited resources.

 

Inspiring and Engaging the Christian Community

Sharing stories of transformed lives helps supporters and volunteers to connect emotionally with the impact of your charity’s work. It allows them to witness the tangible difference their contributions make in the lives of those in need. 

One of the most compelling ways to communicate a charity’s mission is through the power of personal testimonies. These stories vividly portray the impact of sacrificial love and the transformative power of relationships, allowing your audience to witness the effectiveness of your mission’s work firsthand. By sharing stories of lives touched by the organization, charities can demonstrate the real-life manifestation of God’s love and inspire others to get involved.

By showcasing real-life stories of transformation, charities can inspire supporters to continue their involvement, fostering a sense of purpose and deepening their commitment to the cause.

Drawing upon relevant passages that affirm the principles of effective charity, such as 2 Thessalonians 3:10, Ephesians 4:28, and 1 Timothy 5:8, that deal with the importance of work can deepen your audience’s understanding of the charity’s mission and its biblical significance.

Watered Gardens does an excellent job of regularly producing emotionally connected stories that draw your attention—and keeps it. Something increasingly difficult to do in today’s world of unlimited distractions.

 

Cultivating Partnerships for Kingdom Impact

Partnerships among fellow believers, churches, and faith-based organizations are vital for charities seeking to broaden their reach on a limited budget. By joining forces with others who share the same passion for serving God and humanity, charities can pool resources to extend their reach and amplify their impact. 

Seeking partnerships with churches can give your charity access to existing Christian networks and offer opportunities to engage congregations. Collaborating on joint missions or creating volunteer opportunities expands the reach of your charity’s message and fosters unity among believers as they work together for a common cause. Churches need community support to thrive, and offering opportunities for collaborative projects to a pastor or executive director will likely be received with great enthusiasm.

Here’s an excerpt from the Residential Life Transformation Model Action Plan, a True Charity resource, about how Gateway Mission in Holland, MI, uses church partnerships: “The transition can be made easier by inviting local church members and pastors to lead weekly Bible studies or classes. Gateway Mission has four churches that conduct their Thursday ‘Gateway Gathering’ once a month. The churches lead worship, give a sermon, and bring in church members who engage residents in conversation. This way, residents feel more comfortable on Sunday mornings, knowing they’ll recognize a few friendly faces.”  

Nonprofit-church partnerships can build stronger communities that bring about lasting change while demonstrating the power of unity. 

In addition to churches, partnering with influential individuals or businesses within the Christian community provides a platform to communicate your charity’s mission to those who may not be serving in a local church. Cross-promotional activities, such as co-authoring letters to the editor of a local newspaper, contributing posts to a blog, or speaking at local business association luncheons, can open opportunities to engage potential supporters. And best of all, these forms of communication don’t require a budget line-item to execute.

True Charity Network members regularly use their existing business relationships to highlight program graduations in local news outlets, encourage relationships through billboards (available here for TCN members), and educate donors by speaking to Rotary and Lions clubs. 

By cultivating partnerships, charities can create a support, encouragement, and prayer network that extends beyond their usual circles.

 

Embracing Social Media as a Platform for Ministry

In this digital age, social media has become a powerful tool for connecting people and sharing meaningful messages. Christian-based charities can harness the potential of social media platforms to amplify their mission and inspire others to join in their cause. By creating and maintaining active profiles on platforms such as Facebook, Twitter, Instagram, and LinkedIn, charities can engage with a broad audience and share their transformative work.

Through social media, charities can simultaneously share stories of lives changed by God’s grace and their organization’s efforts. Content should highlight not only the change that is happening in the physical but also the spiritual impact on individuals and communities. Testimonials from those who have escaped poverty, prison, addiction, or homelessness through the freeing gift of God’s love resonate deeply with Christians and stir the hearts of those still trying to find their way. And every post should include a link back to your website.

One of the most popular ways to reach an audience right now is through “reels.” These short 30-second to one-minute videos, usually taken using a cell phone camera, offer thought-provoking or (tastefully) humorous takes on different topics. Reels can be something as simple as sharing your thoughts on charitable practices, commentary on something entertaining that happened at your mission, or even a walk-through tour of your facility.  

Social media allows for direct engagement with supporters that just isn’t available through more traditional forms of media. Charities can use live streams, Q&A sessions, and interactive posts to foster a sense of community and build relationships with their followers. Encouraging prayer requests, offering encouragement, and providing biblical insights can create a meaningful connection and further align the charity’s mission with Christian values.

Gospel Rescue Mission of Muskogee, OK, produces “Wins of the Week” reels and Victory Mission regularly shares snippets from their podcast.

Many True Charity Network members post things such as volunteer highlights, client stories, and so on. If you are short on inspiration, a simple social media search of your favorite effective charity organizations will yield a bushel basket full of ideas. 

By sharing stories of transformed lives, connecting with like-minded individuals and organizations, and leveraging social media tools to communicate with your supporters and volunteers, your charity can share the gospel of love and bring hope to those in need, even with limited resources.

 

Travis Hurley
Director of Advancement
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The commitment to being a 100% privately funded organization doesn’t require a blind leap of faith. Assuming your commitment is a principled one, faith certainly plays a part, be it faith in your mission, faith in your donors, or, ultimately, faith in God’s provision. But wise practices play a part, too. Here are four foundational practices that will help instill faith in the flourishing of your privately funded organization.

 

1: Build the Board of Directors wisely.

A strong board of directors is crucial to a privately funded organization’s success, particularly if the organization is small. The tendency to put people on a board merely out of affinity is problematic for a number of reasons (and worthy of its own article), but for fundraising purposes, consider the following when weighing a candidate:

Mission Alignment.

Not only should a board member believe in the mission and meet the character-related requirements you desire, but they need to clearly understand and agree with the reasons why your organization is committed to private funding only.

Commitment to Giving.

Board members must lead by example. Every board member need not be affluent, but every board member does need to be invested financially in the success of the organization. When approaching other donors for support of the general fund or a capital campaign, you need to be able to say, “Every member of our board has already pledged support.” And board members should be able to give more than money. A well-rounded board will have people of various skills who can offer in-kind support via time, materials, and expertise, all of which can help reduce financial costs for an organization.

Ability to Connect and Influence.

Again, board members need not be affluent, but every board member must understand and commit to his or her responsibility as a fundraiser for the organization. The willingness and ability of board members to network, make connections, and influence others toward your organization are especially critical to long-term success when the commitment has been made to eschew public dollars.

As you have openings on the board, keep this key qualification in mind. And if you’ve got board members who came on without these expectations made clear, have the conversation now.

2: Create an easy entry point for individual donors.

You’ve seen the commercials. In fact, you’ve probably even given at some point. With a lead like “For just 99 cents a day…,” or “For just the cost of 2 cups of coffee…,” an organization shows the great impact your loose change or handful of dollars can have in people’s lives. A key capital campaign principle I learned years ago from Clark Dickerson (of Dickerson, Bakker, and Associates), applies here as well: minimize the goal to maximize the gift. Essentially, you can build a large base of individual donors who gladly give a small monthly amount when they can see a direct impact from their gift. 

Here’s an example from the work I do, in addition to True Charity, on the advancement team for Watered Gardens Ministries: Years ago, we isolated the overnight shelter portion of our services, determined the cost to provide that portion of our services, and divided it by the number of beds we had. The result? We discovered that the average cost per bed in our shelter was $15/night. Thus, the One Night campaign was born. By taking a large annual need for our overnight shelter services, say $262,800, dividing it by 48 beds, and then dividing that again by 365 days, we minimized the overall goal into an amount that maximized the gift of an individual donor who could make an impact without having great means themselves. The same steps we took can be taken by your organization as well.

Crunch the Numbers.

Depending on the size of your organization and how many services you offer, you will either use the total operating budget or isolate a portion of your services. As you determine how many people you serve and the average cost per person per month, you are looking for a monthly cost in the $15-$40 range.

Make the Connection.

Utilize all of your forms of communication to make the appeal to donors that they can become partners in your work for just $XX/month, and show how that gift directly impacts the lives of those you serve.

Offer the Link.

Make it as easy as possible for them to sign up. Create a link taking them to a page where you have reiterated the great impact of even a small gift, and make sure they have the option to set up recurring donations. Here’s the link for the Watered Gardens One Night program as a reference.

Follow Up.

In addition to a monthly receipt letter, consider a quarterly email update, both of which share stories of lives impacted as a result of “donors like you.” We also reach out annually to our monthly donor partners to ask them to consider “adding a night or two” to their current contribution. This results in increased monthly gifts from $15 to $30, $45, and more.

The result from Watered Gardens’ One Night campaign, now in its eighth year, is the equivalent of nearly 1,900 monthly donors giving at least $15/month (many give $30, $90, or more to cover more nights). These donors have created a broad base of individual support that really adds up. As such, it protects the organization from merely relying on large one-time gifts that may or not come in each year.

 

3: Prioritize local business partnerships.

The development of strong relationships with local businesses is beneficial for several reasons, and direct financial support is just one of them. Local businesses can be vocal advocates to their customers, often being willing to promote your organization at the checkout counter. If they are part of a larger chain, there could be grant opportunities, too—more on that in a minute. Finally, local businesses are often able to contribute in-kind donations of materials as well as volunteer hours of service, both of which can reduce your organization’s expenses.

At Watered Gardens, the annual goals for our community outreach director include the development of new business partners, the cultivation of current business partners, and the recapture of previous business partners, too. To reach these goals, we make a concerted effort to visit local businesses in person, have a regular presence at local rotary clubs and chamber events, and always go the extra mile to express appreciation for these partners at events and via social media.

 

4: Maximize private grants.

In my experience, the temptation to compromise a commitment to being 100% privately funded is never stronger than when a hefty government grant becomes available. Thankfully, I’ve learned over the years that not only are those grants typically harmful in the long run, but there are plenty of private grants out there. Finding them just requires a little bit of digging. As mentioned above, in developing business partners, you’ll likely learn of corporate grants that are available. You can also tap into the grants offered by local community organizations like rotary clubs, elk lodges, etc. There are also community foundations to explore. At Watered Gardens, we’ve occasionally subscribed to search engines like Grantstation to help find private grant opportunities that align with our services and in our geographical locations (when applicable).

With intentional effort and a well-planned fundraising calendar, the implementation of these four practices will build confidence in your commitment to walk by faith, maintaining total control over your programs by staying 100% privately funded.