Keep Excellence on Track with Operational Reviews
Imagine that you spend months crafting a relational, empowering program at your ministry. You carefully craft a series of questions for clients designed to find their talents and abilities. The person responsible for asking the questions changes out several times and one day you decide to sit in on the process. What was designed as an exercise in personal connection has become quite the opposite – an adversarial bureaucratic process that demeans your client. This happens more often that we know. It’s not enough to design your programs well, or implement them well in a trial run; you must maintain their effectiveness over time.
